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    Viewing the Brightcove System Status Page

    In this topic you will view the Brightcove System Status page for updates on Brightcove services and applications.
     

    Brightcove continuously monitors the status of all Brightcove Services and applications. If there are any interruptions in service, a note will be posted on the System Status Page. All scheduled maintenance notices will also be posted on this page.

    To access the System Status Page, visit https://status.brightcove.com.

    All posted notifications will include the following information:

    • Incident Status
      • Operational (Green)
      • Notification (Blue - systems are currently in operation but affected by delays or intermittent outages)
      • Partial Service Disruption (Yellow)
      • Full Service Disruption (Red)
    • Components - Service or area affected
    • Locations
      • APAC
      • Americas
      • EMEA
      • Japan
    • Current State and status. States include:
      • Investigating - Engineers are looking into the issue
      • Identified - Engineers have identified the issue and are looking to correct
      • Monitoring - Issue resolved and Engineering monitoring to ensure all is healthy
      • Resolved - Issue resolved

    All posted messages will be in English and the time used is Eastern Standard Time (GMT-5).

    Viewing the system status history

    To view the System Status history, click the History link at the bottom of the page.

    System Status Page components

    Here is the list of components displayed on the System Status Page.

    System Status Page Components
    Component Name Description
    Playback Brightcove Players and the Playback API
    Dynamic Delivery - Playback Playback using our Dynamic Delivery service
    Dynamic Delivery - Ingestion Ingestion using our Dynamic Delivery ingest service
    Dynamic Delivery - SSAI Server-Side Ad Insertion for VOD content
    Studio Including the Player Managment and Delivery System APIs
    CMS API API to manage videos and playlists
    Brightcove Live Brightcove Live Module, Live API and Live with SSAI
    Cloud Playout Cloud Playout streaming, Studio module, and APIs
    Analytics Analytics Studio module and the Analytics API
    Distribution Including Brightcove Social Module with distribution to Youtube, Facebook, and Twitter
    Gallery Gallery sites and the Gallery Studio module
    Campaign Campaign Studio module
    Brightcove Beacon Brightcove Beacon Studio and Beacon apps
    OTT Flow OTT Flow apps
    Zencoder Zencoder ingest service and APIs
    Third Party Third party integrations such as Drupal, SharePoint, or WordPress
    Playback Restrictions Playback Rights Managment Services
    Brightcove Support Portal Accessing or using the Brightcove Support Portal
    TVA AppAgregator TVApp Agency OTT apps
    Brightcove Interactivity Previously Hapyak
    Audience Insights Previously Wicket Labs

    Subscribing to system status changes

    You can sign up to be notified when the system status changes. This section is organized as follows:

    Subscribing to email

    To receive notifications by email, click the SUBSCRIBE button, enter your email address and then click Subscribe.

    After clicking Subscript, you will get the below message prompting them to check your email:

    Check Your Email
    Check Your Email

    The email comes from no-reply@brightcove.com and has “Status Subscription” for subject. If you don’t see it, please check your spam folder and/or review with your IT team in case it is being filtered.

    Subscribing to webhook

    A webhook is a defined callback made with HTTP POST. You specify a URL where the callback will post a JSON object when there is a status update.

    To sign up to be notified when the system status changes, select the SUBSCRIBE button. Then enter a URL to receive the JSON payload along with your email address.

    webhook subscribe

    When system status changes are sent, your webhook address should receive a JSON object similar to this:

    webhook json

    Managing your subscription

    After you have subscribed, you will receive an email with a link to a Manage Subscription page that allows you to manage your subscription. You can choose the components/products/regions you are interested in receiving notifications for. Make your selections and then click Save Subscription.

    To unsubscribe, click the Unsubscribe link at the bottom of the Manage Subscription page.

    Getting notifications in Slack

    Slack has its own webhook system that can be used to connect status updates. Consult the Slack documentation for details.


    Page last updated on 21 May 2022